Paying into your account
How do I pay money into my account?
You can pay into your account in a few different ways. Please remember some types of accounts (for example bonds) do not allow money to be paid in after a certain date.
To see how long payments take to clear, see section D of the Investment Account Terms and Conditions.
- Debit Card
- If you are opening your account and we do not require ID to be sent in, you will be given a link to pay in this way when you have set up the account.
- If you are returning to the account and any required ID has been received (if we asked for it when you set up your account), login to Skipton Online and select the account you wish to pay into. On the next screen, select 'Make Debit Card Payment' and follow the instructions on screen.
- Debit Card payment starts to earn interest on the third working day, from and including the day on which the payment was made into an account (if this is a working day). This also applies to the day a cheque is paid into an account.
- Bank Transfer
- If we do not require any ID to be sent in (we'd tell you during the application if we did require any), use the following bank details to instruct your bank to send the money to your Skipton account:
| Sort Code |
20 - 78 - 42 |
| Account Number |
70798924 |
| Reference Number |
Your Skipton Online Account Number |
Funds transferred to Skipton will normally show in your account the day we
receive it.
- Transfer from another Skipton Online account
- To do this, login and go to the account you want to transfer out of. Select 'withdraw money' and follow the instructions on screen.
- If you transfer money after 4pm, you may notice that the money appears to have left one account and not yet arrived in the other. This won't show until the next day in the account you are paying in to.
- Cheque
- Where your product conditions allow you can pay by cheque. You can send a cheque in by completing this form and sending it to our Head Office (The Bailey, Skipton, North Yorkshire BD23 1DN) or take it to your local branch.
- A cheque payment starts to earn interest on the third working day, from and including the day on which the payment was made into an account (if this is a working day).
- Cash
- Where your product conditions allow you can pay by cash by visiting your local branch
My bank has sent me a message stating there is fraudulent activity on my account - I have tried to make a payment into my Skipton account - what does this mean?
Some banks have alerts on large or unusual transactions, which is in place for your security. You will need to contact your bank and explain what you are trying to do after which the bank will need to remove any limits or exclusions. Unfortunately we cannot authorise this with your bank.
Passwords and Security Details
Setting your Login ID and Password
To ensure maximum security with your login details please ensure that your Login ID and password are not obvious answers and are not something that can be guessed easily from other personal details.
I'm setting up my security details and the system won't accept my password or security answers - why?
- Passwords should contain a minimum of eight characters and these must be either letters or numbers. The password should contain at least one letter and at least one number.
- Answers to security questions should only contain letters and not include any numbers or special characters (eg %, £, * and so on)
- There should be no spaces in either the password or security answers
I have forgotten my password - what can I do?
You can reset your password by going to 'login' and clicking 'I have forgotten my security details'. Follow the instructions on the screen.
I have forgotten my Customer ID - what can I do?
You can have a reminder of your Customer ID by going to 'login' and clicking 'I have forgotten my security details'. Follow the instructions on the screen.
I have forgotten my security answers - what can I do?
We will need to reset your account for you if you have forgotten the answers to your security questions or locked yourself out by giving an incorrect answer. Please call Skipton Direct on 08457 025 026* and one of our advisers will ask a few simple security questions. You will then receive two emails, one day apart, containing your Customer ID in one and a temporary password in the other allowing you to log back in and reset your details.
I have locked myself out of my account - what can I do?
Please call 08457 025 026* and one of the team will be able to unlock your account. You can then reset your password or Customer ID yourself.
When can I withdraw?
Dependent on your account Terms and Conditions, you can only withdraw online by transferring money to another Skipton Account or one other specified bank or building society account. Where withdrawals are permitted:
Withdrawals against cheques paid into your account can be made on the seventh working day from and including the day on which the cheque is paid in (if this is a working day). For example, a cheque paid in on a Monday will normally be available for withdrawal on the Tuesday of the following week.
Withdrawals against debit card payments can be made on the third working day from and including the day on which the payment was made into your account (if this is a working day). For example, a debit card payment made on Monday will normally be available for withdrawal on the Wednesday of the same week.
Withdrawals against electronic payments, including CHAPS payments can be made
immediately upon receipt.'
Account Information
Why is my interest rate showing as 0%?
Until cleared funds have been received into the account, the interest rate does not appear on the screen. This should not be a cause for concern - please see Bank Transfer section above.
Charitable Assignment
Do I start a new agreement even if I already have open accounts with you that meet the criteria?
Please take a look at our Charitable Assignment Questions and Answers for more information. If you have already been a member for 5 years or more Charitable Assignment will not apply.